Refund Policy

Effective Date: January 1, 2025 | Last Updated: December 15, 2024

1. General Refund Policy

1.1 Digital Service Nature

AI 3D provides digital services involving AI-powered 3D model generation. Once computational resources are used to generate content, these costs cannot be recovered. Therefore:

• Credits are generally non-refundable once purchased
• Generated 3D models cannot be "returned" in the traditional sense
• Each generation consumes server resources regardless of output satisfaction
• Unused credits do not guarantee refund eligibility

1.2 Virtual Product Characteristics

By purchasing credits or subscriptions, you acknowledge that:

• You are purchasing access to AI computation services
• Results may vary based on input quality and parameters
• AI generation is probabilistic and results cannot be guaranteed
• You have reviewed sample outputs before purchasing

2. Limited Refund Eligibility

2.1 Technical Issues

We may provide refunds or service credits at our discretion for:

• Platform Malfunction: Service outage preventing access for 48+ hours
• Generation Failures: Consistent failures across multiple attempts (5+ consecutive)
• Account Access Issues: Unable to access purchased credits due to platform error
• Payment Errors: Duplicate charges or incorrect billing amounts

2.2 First-Time Buyer Protection

New customers may request a one-time refund if ALL conditions are met:

• Request made within 24 hours of first purchase
• Less than 10% of purchased credits used
• No successful 3D model downloads
• Account in good standing (no Terms violations)
• Valid reason provided (technical issues, not quality dissatisfaction)

2.3 Subscription Refunds

Monthly Subscriptions

• NO refunds after 24 hours from purchase/renewal
• Cancellation takes effect at end of billing period
• No pro-rated refunds for mid-cycle cancellations
• Unused monthly credits do not roll over

Annual Subscriptions

• 7-day money-back guarantee for NEW annual subscriptions only
• Must have used less than 5% of annual credit allocation
• No refunds after 7 days under any circumstances
• Downgrade to monthly not available mid-term

3. Non-Refundable Items

The following are NEVER eligible for refunds:

• Used Credits: Any credits consumed for generation
• Quality Dissatisfaction: Subjective quality concerns with AI output
• Changed Mind: No longer needing the service
• Expired Credits: Credits that exceeded validity period
• Promotional Credits: Free or bonus credits
• Enterprise Plans: Governed by separate agreements
• API Usage: Credits consumed via API calls
• Downloaded Content: Any generated content that was downloaded

4. Credit Packages

4.1 One-Time Credit Purchases

• All credit package sales are FINAL
• No refunds for unused credits
• Credits expire 12 months from purchase date
• Credits cannot be transferred or converted to cash

4.2 Bulk Purchase Considerations

Before purchasing large credit packages:

• Test with smaller packages first
• Verify output quality meets your needs
• Understand credit consumption rates
• Consider monthly subscriptions for flexibility

5. Refund Request Process

5.1 How to Request

If you believe you qualify for a refund:

1. Email refunds@ai3d.cc within eligibility window
2. Include:
   • Account email address
   • Transaction ID/Receipt number
   • Detailed reason for refund request
   • Screenshots of any errors encountered
   • Steps attempted to resolve issue
3. Do NOT dispute with payment provider before contacting us

5.2 Review Process

• Acknowledgment: Within 24 hours
• Investigation: 3-5 business days
• Decision: Final and non-appealable
• Processing: 5-10 business days if approved

5.3 Refund Method

• Refunds issued to original payment method only
• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Cryptocurrency payments: NO REFUNDS
• Service credits may be offered instead of monetary refunds

6. Chargebacks and Disputes

6.1 Chargeback Policy

Filing a chargeback without first contacting us will result in:

• Immediate account suspension
• Loss of all remaining credits
• Permanent ban from service
• Potential legal action for fraudulent chargebacks

6.2 Proper Dispute Resolution

1. Contact our support team first
2. Allow 5 business days for resolution
3. Escalate to management if unsatisfied
4. Only then consider payment provider dispute

7. Special Circumstances

7.1 Service Termination

If we discontinue AI 3D service entirely:

• 30-day notice will be provided
• Pro-rated refunds for unused subscription periods
• Credit packages: refund for unused credits at purchase rate
• Generated content remains accessible for download

7.2 Major Service Changes

For significant feature removals affecting core functionality:

• 30-day notice before changes
• Option to cancel with pro-rated refund
• Grandfathering of existing plans where possible

7.3 Account Termination for Violations

• NO refunds for accounts terminated due to Terms violations
• This includes but not limited to:
  • Generating prohibited content
  • Sharing accounts or API keys
  • Automated abuse or exploitation
  • Intellectual property violations

8. Currency and International Refunds

8.1 Currency Considerations

• Refunds processed in original purchase currency
• Exchange rate fluctuations not covered
• International transaction fees not refundable
• Bank conversion fees are customer responsibility

8.2 Regional Regulations

This policy applies globally except where local law requires otherwise:

• EU Residents: 14-day cooling-off period for digital services waived upon first use
• Australian Consumers: Statutory guarantees under ACL apply
• Other Jurisdictions: Local consumer protection laws respected

9. Alternatives to Refunds

9.1 Service Credits

We may offer service credits instead of refunds:

• Additional credits added to account
• Extended subscription periods
• Upgraded service tiers
• Priority support access

9.2 Technical Support

Before requesting refunds for quality issues:

• Contact support for generation tips
• Review our prompt engineering guide
• Try different parameters or models
• Request assistance with specific use cases

10. Fraud Prevention

10.1 Refund Abuse

We monitor for refund abuse patterns:

• Multiple refund requests
• Pattern of purchase-use-refund
• False technical issue claims
• Coordinated refund attempts

10.2 Consequences of Abuse

• Permanent account ban
• IP address blocking
• Payment method blacklisting
• Legal action for fraud

11. Changes to Refund Policy

We reserve the right to modify this refund policy:

• Changes effective immediately for new purchases
• Existing purchases governed by policy at time of purchase
• Material changes notified via email
• Continued use constitutes acceptance

12. Contact Information

© 2025 Nano Banana. All rights reserved. AI 3D™ Refund Policy.