Privacy Policy

Effective Date: January 1, 2025 | Last Updated: December 15, 2024

1. Information We Collect

1.1 Information You Provide Directly

Account Information

• Email address and username for account creation
• Password (stored using industry-standard encryption)
• Profile information (optional: company name, job title, industry)
• Billing information (processed securely by payment providers)

Content and Usage Data

• Text prompts and descriptions for 3D model generation
• Uploaded images for image-to-3D conversion
• 3D model preferences and generation settings
• Generated 3D models and associated metadata
• Feedback, ratings, and comments on generated content

Communications

• Support requests and correspondence
• Survey responses and product feedback
• Marketing preferences and consent records

1.2 Information Collected Automatically

Device and Browser Information

• IP address and approximate geographic location
• Browser type, version, and language settings
• Operating system and device type
• Screen resolution and GPU capabilities
• Timezone and language preferences

Usage Analytics

• Pages visited and features used
• 3D model generation history and patterns
• API usage statistics and performance metrics
• Session duration and interaction data
• Error logs and debugging information

Cookies and Similar Technologies

• Session cookies for authentication
• Preference cookies for user settings
• Analytics cookies for service improvement
• Marketing cookies (with your consent)

1.3 Information from Third Parties

• OAuth authentication data (Google, GitHub, etc.)
• Payment verification from processors (Stripe, PayPal)
• Business verification data (for enterprise accounts)
• Publicly available professional information

2. How We Use Your Information

2.1 Service Provision and Improvement

• Process your 3D model generation requests
• Optimize mesh topology and texture mapping algorithms
• Improve AI model accuracy and generation quality
• Develop new features based on usage patterns
• Maintain consistent art style across generated assets

2.2 Account Management

• Create and manage your account
• Process payments and manage subscriptions
• Track credit usage and generation history
• Provide customer support and technical assistance
• Send service updates and important notifications

2.3 AI Training and Research

Important: We use aggregated and anonymized data to:

• Improve our 3D generation algorithms
• Train AI models for better mesh quality
• Research new 3D modeling techniques
• Optimize polygon distribution and UV mapping

Your specific prompts and generated models are never used to train AI without explicit consent.

2.4 Legal and Security Purposes

• Comply with legal obligations and court orders
• Detect and prevent fraud or abuse
• Enforce our Terms of Service
• Protect intellectual property rights
• Maintain platform security and integrity

3. Information Sharing and Disclosure

3.1 We Do NOT Sell Your Personal Information

AI 3D does not and will never sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Service Providers

We share information with trusted service providers who assist us in operating our platform:

• Cloud Infrastructure: Amazon Web Services (data storage and processing)
• Payment Processing: Stripe, PayPal (secure payment handling)
• Analytics: Google Analytics, Mixpanel (usage analytics)
• Customer Support: Zendesk (support ticket management)
• Email Services: SendGrid (transactional emails)

All service providers are contractually bound to protect your data and use it only for specified purposes.

3.3 Legal Disclosure

We may disclose information when required by law or when we believe disclosure is necessary to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or cybersecurity threats
• Protect against legal liability

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and prominent notice on our website before your information becomes subject to a different privacy policy.

3.5 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify you personally for:

• Industry research and benchmarks
• Academic research partnerships
• Service performance metrics
• Market trend analysis

4. Data Retention and Deletion

4.1 Retention Periods

• Account Data: Retained while account is active + 30 days after deletion
• Generated 3D Models: 90 days for free users, 1 year for paid users
• Payment Records: 7 years (legal requirement)
• Usage Logs: 12 months
• Support Communications: 2 years
• Marketing Data: Until consent withdrawn

4.2 Data Deletion Rights

You can request deletion of your personal data at any time. We will delete your information within 30 days, except where retention is required by law or legitimate business purposes.

5. Data Security Measures

5.1 Technical Safeguards

• 256-bit SSL/TLS encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication support
• Regular security audits and penetration testing
• Isolated processing environments for 3D generation
• Secure API authentication with rate limiting

5.2 Organizational Measures

• Limited employee access on need-to-know basis
• Confidentiality agreements for all staff
• Regular security training for employees
• Incident response and breach notification procedures
• Vendor security assessments

5.3 Data Breach Response

In the unlikely event of a data breach, we will:

• Notify affected users within 72 hours
• Provide details about the nature and scope of the breach
• Offer guidance on protective measures
• Cooperate with regulatory authorities
• Implement measures to prevent future incidents

6. International Data Transfers

6.1 Cross-Border Transfers

Your data may be processed in countries other than your residence. We ensure appropriate safeguards through:

• EU Standard Contractual Clauses for EEA data
• Privacy Shield framework compliance (where applicable)
• Adequacy decisions by data protection authorities
• Binding corporate rules for intra-group transfers

6.2 Data Localization

Where legally required, we store data within specific geographic regions:

• EU data remains within EEA boundaries
• Chinese user data stored in mainland China
• Compliance with local data residency requirements

7. Your Privacy Rights

7.1 Universal Rights

Regardless of location, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Opt-out of certain data processing
• Restriction: Limit how we use your information

7.2 GDPR Rights (European Users)

If you're in the EEA, UK, or Switzerland, you additionally have:

• Right to withdraw consent at any time
• Right to lodge complaints with supervisory authorities
• Right to object to automated decision-making
• Right to be informed about profiling

7.3 CCPA Rights (California Residents)

California residents have additional rights under CCPA/CPRA:

• Right to know categories of personal information collected
• Right to know purposes of collection and sharing
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination for exercising rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

7.4 How to Exercise Your Rights

To exercise any of these rights:

1. Email us at privacy@ai3d.cc
2. Include your account email and specific request
3. We'll verify your identity for security
4. We'll respond within 30 days (or as required by law)

8. Cookie Policy

8.1 Types of Cookies We Use

Essential Cookies

• Authentication and session management
• Security tokens and CSRF protection
• Load balancing and server allocation

Functional Cookies

• Language and timezone preferences
• 3D viewer settings and configurations
• UI customization choices

Analytics Cookies

• Google Analytics for usage patterns
• Performance monitoring
• Feature adoption tracking

Marketing Cookies (Optional)

• Conversion tracking for ads
• Retargeting pixels
• Social media integration

8.2 Managing Cookies

You can control cookies through:

• Our cookie preference center
• Browser settings to block or delete cookies
• Third-party opt-out tools

Note: Disabling essential cookies may affect Service functionality.

9. AI-Specific Privacy Considerations

9.1 AI Training Data

We want to be transparent about AI training:

• Your prompts and generated models are NOT used to train our base AI models without consent
• We may use aggregated, anonymized patterns to improve generation quality
• You can opt-out of any data contribution to AI training
• Enterprise accounts have complete data isolation options

9.2 Content Moderation

• Automated scanning for prohibited content
• Human review for flagged generations
• No permanent storage of flagged content
• Appeals process for false positives

9.3 Intellectual Property

• We don't claim ownership of your generated 3D models
• Your prompts remain your intellectual property
• We don't use your creations for marketing without permission
• Copyright detection to prevent infringement

10. Children's Privacy

AI 3D is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from someone under 18, we will promptly delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@ai3d.cc.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through:

• Email notification to your registered address
• Prominent notice on our website
• In-app notifications

Continued use after changes indicates acceptance of the updated policy.

13. Contact Information

Supervisory Authorities

EU residents may contact their local data protection authority:

• List of EU DPAs: https://edpb.europa.eu
• UK: Information Commissioner's Office (ICO)
• California: California Privacy Protection Agency (CPPA)

© 2025 Nano Banana. All rights reserved. AI 3D™ is committed to your privacy.